Privacy Policy

When you share your information with us, for example by creating a Golden Heritage account , we can make those services even better – by sending you our latest product updates, gifts, offers and discounts. The main idea of collecting your address and telephone information is to know your orders and dispatch them to the address entered by you. As you use our website, we want you to know as to how we are using your information and the ways in which you can protect your privacy. We do not share your information with any third party.

Our Privacy Policy explains:

·         What information we collect and why we collect it.

·         How we use that information.

·         The choices we offer, including how to access and update information.

We’ve tried to keep it as simple as possible. Your privacy matters to us, so whether you are new to Golden Heritage or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.

Information that we collect

We collect information to provide better services to all our customers– from basics, such as your Country, your email address and telephone.

We collect information in by:

Taking information from you. For example, many of our services require you to sign up for Golden Heritage. When you do, we’ll ask for personal information, such as your name, email address, telephone number and other contact details.

How we use information that we collect

We use the information to send across the products that you have ordered through us. We will also send across the information about our latest products, new arrivals, discounts and other vouchers. Should you don’t want such information, please let us know.  

When you contact Golden Heritage, we may keep a record of your communication to help resolve any issues that you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

Cookies Policy

We promse to keep all of your personal information safe. Like all the websites we sometimes put cookies on your computer or handheld device. Cookies are small data files that means we can see what you have put in your shopping cart. We sometimes also see the pages you have visited on our website and the items you have seen. 

What kind of things do we collect?

* Your name, address, email address, phone number when you contact customer services, enter a competition or vote for a product, and your credit card details when you order.

* Your user name, password, account details and a record of your product selection.

* Where you’ve come from and what browser you use, what ads you’ve clicked on, which pages you’ve looked at and your favourite search terms (even if you haven’t registered with us).

We hate spam and we reckon you do too. That’s why we collect information on your browsing habits, so that we can improve our service and make it easier to find the bits you really want to see. It helps us to improve our:

  • Order process
  • Customer service
  • Navigation experience
  • Advertising

Copyright Notice

Any reproduction or redistribution of part or all of the pictures or contents in any form is prohibited other than the following:

- You may print or download to a local hard disk extracts for your personal and non-commercial use only

- You may use the contents or pictures only if you have a written consent from Golden Heritage Europe Limited

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other websites or other form of electronic retrieval system. Failure to comply will result in Legal Actions under the Copyright, Design & Patent Acts 1988 of UK.

Unless you own or control the relevant rights in the material, you must not:

(a)      republish material (Both pictures and contents) from our website;

(b)      rent, sell or sub-license material from our website;

(c)      exploit material from our website for a commercial purpose; or